Service design / Christophe Tallec

Apr 25
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This blog has been around since the end of 2008 and I shared service design stuff or some of my work projects since then. From now on, please find all work projects on my company’s website Uinfoshare. 

This blog has been around since the end of 2008 and I shared service design stuff or some of my work projects since then. From now on, please find all work projects on my company’s website Uinfoshare

Apr 18
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Some figures taken from the @Uinfoshare workshop I was organizing on seniors mobility for “Pas de transport sans design” APCI mission for the french Transport and Sustainability Ministry
see document in french here http://prezi.com/2alcu3ok8v9g/mobilites-des-seniors/

Some figures taken from the @Uinfoshare workshop I was organizing on seniors mobility for “Pas de transport sans design” APCI mission for the french Transport and Sustainability Ministry

see document in french here http://prezi.com/2alcu3ok8v9g/mobilites-des-seniors/

Apr 07
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The Green and connected cities Forum was taking place on April 6 and 7th in Strasbourg, France, where a various range of stakeholders from public bodies to companies to start ups gathered over 250 participants to discuss the stakes of the cities for today and tomorrow. Was glad to be invited to Introduce @Uinfoshare and take part in a great discussion on sustainable mobility.
http://www.greenconnected.eu/programme/atelier-1/

The Green and connected cities Forum was taking place on April 6 and 7th in Strasbourg, France, where a various range of stakeholders from public bodies to companies to start ups gathered over 250 participants to discuss the stakes of the cities for today and tomorrow. Was glad to be invited to Introduce @Uinfoshare and take part in a great discussion on sustainable mobility.

http://www.greenconnected.eu/programme/atelier-1/

Mar 17
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This April 2011, I was commissioned to create a 2020 scenario around open data in cities for Microsoft France World e.gov forum conference ” Open data, et nous, et nous, et nous” organized by RSLN (Microsoft french research magazine).

Here is the post (in french) : http://www.rslnmag.fr/post/2011/4/15/christophe-tallec_en-2020_organiser-un-week-end-touristique-grace-a-l-opendata.aspx 

Mar 15
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The first Global Service Jam brought together 1266 participants and 58 locations Worldwide to create 203 services (more info on www.globalservicejam.org).
The french event was organized by Pôle Nékoé, the innovation in service cluster, host by the design school of Orléans, “l’Esad” and we worked on the synergies around and after the event.
Upcoming link is the work the 4 french teams produced in 48 hours
results here  and a direct link to the project HELPeer (the team I was part of with great folks).

The first Global Service Jam brought together 1266 participants and 58 locations Worldwide to create 203 services (more info on www.globalservicejam.org).

The french event was organized by Pôle Nékoé, the innovation in service cluster, host by the design school of Orléans, “l’Esad” and we worked on the synergies around and after the event.

Upcoming link is the work the 4 french teams produced in 48 hours

results here  and a direct link to the project HELPeer (the team I was part of with great folks).

Nov 24
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Where does service design stand in France…

following article is part of the Service Design Network touchpoint magazine Business impact of service design, available for order here

Un extrait en français réalisé pour Innov’InTheCity est diponible ici

An overview of the Service Design offerings and demand structure.

These practitioners tend in their everyday practice to adopt product service system thinking and to build extended design offerings. Some of them, interaction designers or from the fields of information architecture and systems or web design are building a global offering of Service Design around their existing activities. Despite this, the actual situation can be depicted as follows: the service ‘touchpoints’ are designed by industrial / graphic / interaction or information designers, while the marketing and process management retain ownership of the overall design of the service, which goes from the front office choreography to the back office, process and organisational design.

The upcoming design generation, struggling with the paradox of their design roles and ethics within the complex context of the 21st century, see Service Design as a means for product dematerialisation.


Because designing services allows a new and wider macro/ micro scale and depth of intervention, it makes them realise what new opportunities it offers. French design schools (such as Ensci/Les ateliers or Ensad) explore those territories by organising seminars or workshops with signs of emerging Service Design departments or regular product- and servicesystems oriented courses.

Some of the students enrich or conclude their design studies by ’innovation in service programs’ in business schools, in which service innovation is focused on strategic and service management aspects. The demand for service innovation boomed last year, and newly graduated designers are directly taking existing Service Designer positions or setting up new ones in large companies based on product and services systems offerings, such as IT/telecommunications (Orange), energy (Edf), transport (Veolia Transports), in which design was often already a part of the internal culture of innovation.


The interest from public services is also growing, with pilot schemes that show the advantages that design is bringing as a tool for co-creation and social innovation.

Some think tanks or do tanks are increasingly using design thinking and Service Design methodologies to explore public service issues. Such an example is provided by Fing (Fondation Internet Nouvelle Génération), which intends to link technological and user-generated innovation and currently hosts the 27ème Région program, a laboratory for policy innovation in the digital age. They have been using Service Design in immersive explorations and working teams (consisting of designers, Service Designers, architects, sociologists, creatives…) tackling public service issues at different scales from rural areas to cities.

Service Design is progressively being promoted, awarded and is now the subject of calls for projects. Although Service Design is a rather difficult field in which to judge and to exhibit, it is the subject of national exhibitions, fairs and conferences.


Apci (Agence pour la promotion de la création industrielle) includes social innovation and Service Design in its annual Design Observeur competition and exhibition and leads research on Service Design practices.


That being said about the rising interest in Service Design, there is another aspect of this phenomenon. Companies facing difficulties in properly integrating design into their organisation

are puzzled by the fact that a Service Designer works in collaboration with different services within the firm. As a result, the Service Design practice suffers from communication and organisational problems. Since internal industrial design and its management are accustomed to working only

on products and the tangible side of product-service-system offerings, Service Design approaches are seen as intruding on marketing territory, and designers are only consulted after the service thinking process is complete. There are additional difficulties when industrial companies are forced by the economic situation to redesign their products into products-services systems, as in the car industry. French examples of services that have been well-designed and marketed in this

industry are lacking, considering the current need for structural changes. Though the service aspect of cars (the ‘software part’ we should say) is definitely not an innovation coming from French car brands: Service Design is a tool that those practitioners are now thinking about. There is now political support for cars-on-demand and micro-rental models and pressure from the low-carbon economy is creating a fast-growing market that challenge the economic models of the car industry, a subject in which Service Design has an opportunity to play a great role as a vector of change.


We now acknowledge that design has to go beyond its accepted roles. After having been a vector of innovation applied to the industrial economy, it has to reach new dimensions of innovation in the service economy:


  • Service Design is needed by industry players, who are still driven by old economic models, as a competitive and market-changing tool, in order to transition their economy.

  • For successful players in the French service economy, Service Design is an opportunity to improve their service offerings in competitive environments due to economic recession.


However, design investment seems to be on hold for the moment. The service management of many organisations is somewhere between exploration and acceptance of this kind of design thinking.

In France, there has been a growing industrial-design culture built on product innovation where RODI (Return on Design Investment, to quote the U.K the Design Council) has become the main criterion for evaluating and measuring the impact of design. But the emergence of Service Design in France could lead to a change in this one-sided scheme of evaluation. To draw a parallel between foreign Service Design sectors, we could say that France has great potential for a flourishing Service Design sector with an existing strong service economy, but there is work that must be done in parallel:


• Companies should work on integrating designers in their service innovation and Service Design departments and manage Service Design.


• The Service Design offering should build a more networked and betterdefined sector, lobbying for a better understanding by companies and public bodies alike.

Oct 16
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Aug 12
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At Uinfoshare, we work on the paradox that there is a faster potential change on the user side of a service if he is aware of a better way to use it, than it is possible to change heavy infrastructures, transport systems and urban organizations in our cities. Could soft infrastructures emerge from participative service ? Upcoming talk at European conference on service design, “Connecting the dots”
link: http://www.service-design-network.org/content/programme

At Uinfoshare, we work on the paradox that there is a faster potential change on the user side of a service if he is aware of a better way to use it, than it is possible to change heavy infrastructures, transport systems and urban organizations in our cities. Could soft infrastructures emerge from participative service ? Upcoming talk at European conference on service design, “Connecting the dots”

link: http://www.service-design-network.org/content/programme

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When information exchange brings service intelligence… Check out our presentation at the European Information Architecture sixth Summit on the potential of user generated information on transportation information assymetry situations below
Wed, 2010-09-22 21:00 - Thu, 2010-09-23 21:00
http://www.euroia.org/Programme.aspx

When information exchange brings service intelligence… Check out our presentation at the European Information Architecture sixth Summit on the potential of user generated information on transportation information assymetry situations below

Wed, 2010-09-22 21:00 - Thu, 2010-09-23 21:00

http://www.euroia.org/Programme.aspx

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Apr 27
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(smart) continuum of space, time, information

following post is an ongoing thinking on “collective intelligence measurement in the context of participative services” (having transit in mind as a first contextual application)

IF….

at a community scale, users sharing information can become a collective intelligence in the context of the service they are using (assuming that user incentives + information vizualization makes it a viable collective intelligence)

THEN…

we have an opportunity to explore and quantify this collective intelligence in context.

At the information level itself :

- passive user generated information

sensors and tracking devices… mobile phone, car, … that creates mesh/grids networks through time, space, context, // DATAS   

- active user generated information

from noise to social information to functional information  // the information granularity 

// DATAS from statistics, geo statistics, time statistic of the type of information exchanged, the participation mechanics behind it, being generated out of it, the average information given by users, their reliability, …

the size of the community of these users doing infomediation : 

From a small group of interest on a targeted time window, space, context, spot, culture to a wider and spread community throughout time and space there is a critical mass correlation that we are currently studying applied in the specific context on transportation where information assymetry between users / transit is huge.

AND THEN

we can find a way to quantify collective intelligence, in a given network or service and start using those measurements to compare the information reliability / the user satisfaction / risk and cost management … as in any other kinds of information systems…

(Any advices/ references are more than welcome here) 

Mar 11
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Utilisacteur, la communauté de l’infomédiation par les usagers dans les transports
Lors vos déplacements, dans les transports en communs ou par vos propres moyens, vous rencontrez une quantité d’information qui vous permet de prévoir, construire et naviguer dans vos parcours à travers différentes infrastructures de transports. Cette information est souvent liée aux info-structures propres de chaque réseau de transport. Mais la communauté d’usagers de ces réseaux peut apporter une information de terrain dynamique et en contexte que ce soit dans les transports en communs ou privés…
Co founding www.utilisacteur.fr  / www.uinfoshare.com SME exploring the infomediation by users in order to generate participative services and organize user lobbies within their services

Utilisacteur, la communauté de l’infomédiation par les usagers dans les transports

Lors vos déplacements, dans les transports en communs ou par vos propres moyens, vous rencontrez une quantité d’information qui vous permet de prévoir, construire et naviguer dans vos parcours à travers différentes infrastructures de transports. Cette information est souvent liée aux info-structures propres de chaque réseau de transport. Mais la communauté d’usagers de ces réseaux peut apporter une information de terrain dynamique et en contexte que ce soit dans les transports en communs ou privés…

Co founding www.utilisacteur.fr  / www.uinfoshare.com SME exploring the infomediation by users in order to generate participative services and organize user lobbies within their services

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