Service design / Christophe Tallec

Air+ is launching a new service on it’s “Air+network” that provides the movements in reel time of Reds migration. Ionizing interior air seems to work for interior airs for those who don’t suffers from reds yet. For those who have already the disease, “air+centre” lends an add on to the existing “air+clean” object that empower it.

www.airplus.tumblr.com

Part of the Quarantine scenario from the Institute for the Future (Palo Alto) ARG

more projects on http://blog.avantgame.com/

Internet

http://www.jhai.org/  

IT use and adoptions by Rural poor people (better their health and education, make more money)

http://courses.media.mit.edu/2003fall/de/DakNet-Case.pdf   

Daknet case : internet in Developping Countries by firstmiles solutions society. Darknet est un service de postier numérique pour les pays en voie de développement qui passe dans les villages récupérer les mails.

by http://www.firstmilesolutions.com/      

Phone

http://www.ted.com/index.php/talks/iqbal_quadir_says_mobiles_fight_poverty.html 

Iqbal Quadir: The power of the mobile phone to end poverty on TED

Mapping Service design companies (to continue)

International

• www.ideo.com :

Working on Design Service was obvious for THE design company as they contribute to define a great part of the design practice and methods for their clients and the design profession / North America / Europe / Asia

• www.livework.co.uk :

The service design agency, based in U.K and created by web designers first, connecting after a multidisciplinary team of designers, semiologists… U.K / Norway / Brasil

• http://www.enginegroup.co.uk/

Founded in 2000, one of the great design service and innovation consultancies based in U.K.

• http://www.participle.net/

 service design consultancy, based in U.K

• http://www.stby.eu/

A consultancy focused on social research for service design and innovation  based in London and Amsterdam

• http://www.wearesnook.com/snook/

Grey economy and User centred projects company Based in Scotland

• http://www.dcontinuum.com/content/approach.php

“Business Strategy through design”, this design and innovation consultancy focuses on brand experience, consumer research. Based in North America / Asia

• http://www.adaptivepath.com/

Experience design company based in San Francisco, and

• http://www.seeds-design.com/seeds/Home.html

A service design thinking agency based in Germany

• http://www.solutioning-design.net/

A network of service design consultancies, agencies (François Jégou)

• http://www.inwithfor.org/who/

A team working “in with and and for social innovation centers internationally” 

Some inspiration for design service is usually taken benchmarking good service -business practices, like the Six Sigma Dabbawalas. One of the first examples introducing the workshop red at “les ateliers” led by Chris Vanstone and Jenny Winhall in 2007 (Red / Design Council / Livework).

Harvard published case studies from 2004 to 2006 about it, a home-to-work food delivery system that manages over 170 00 meals per day using coloured coded boxes. Strong teamwork and strict-time management are the keys of this business, focused from the words of Paul Goodman on ”human and social ingenuity” .

source :http://www.economist.com/business/displayStory.cfm?source=hptextfeature&story_id=11707779

the Harvard Business Case Studies : http://harvardbusinessonline.hbsp.harvard.edu/b01/en/search/searchResults.jhtml?userView=CORPORATE&Ntx=mode%2Bmatchallpartial&Ntk=main_search&Ntt=six+sigma+dabbawalas&N=102&x=4&y=7

ARG means Alternative Reality Game. This concept seems to begin in the same period as “The Game” movie (1997). Used for Viral and relational marketing first, I believe in it as a great tool to prototype and test services and innovation product in real size.

A first example of this kind of use is Superstructure, a game to imagine tomorrow. It is launched for 6 weeks : http://www.superstructgame.org/

In the game scenario, the Human race faces 5 superthreats :

Quarantine relates to our reactions facing pandemics proliferations.

Ravenous is the fall of our traditional global food system management, how to feed ourselves with Famines.

The power struggle is based on energy access contraints and the fight of the nations to control energy resources

Outlaw planet is linked with security problems, crime, human rights and private life.

Generation exile is the “final diaspora”, huge migrations of populations sparkled by political, economic and environmental problems.

French source : http://www.internetactu.net/2008/10/13/superstruct-un-jeu-pour-imaginer-demain/