What is social capital in a changing economy? From Corporate Social Responsability (CSR), to social capital impact in developing countries, in numeric communities, social capital gateway is the organism dedicated to the question
As we are living in expansion times, a beta approach seems more and more appropriate. The “Beta” approach, first used in software development, is a time of iteration processes between users and the software company leading to the next versions of these softwares. Because service is often produced simultaneously with it’s consumption, service companies have a great opportunity to use iterations with their clients, becoming “real-time needs and uses” produced Services and service based products
What is your latest beta service experience? Should it be through the iphone - an object - platform, vector of service, that evolves with your needs by downloading it’s new uses - or graspable objects or by the next generation of services coming to you, the way companies provided service to their customers, is now more than ever in the co-production time. Consumers also becoming service producers for each other (see Iqbal Quadir on Ted for a service business approach in developping countries for example).
Some would say that patching our new services to improve them, means we never get a finalized service… It s all about managing real time consumer experience…
Companies started to create social communities platform to get closer from their consumers, and some have started to co-create with them.
What tools should we develop to follow (or “twitter” should we say) real-time user experience?
What new models should we use to create service production that meet real time needs and uses?
What is going to be real time consumtion? Are we going to see scenarios where airlines fill their planes in less than 30 minutes? Where geo-localized distribution turn itself into a ”globalized” offer (in the words of Bruce Sterling, the post glocal age)?
Examples coming soon…
P2P, a protocole to exchange files between users on the net, has been switching for the last ten years into a full social interaction model. Who said technology doesn’t create social forms but some social interactions forms would not exist without some technologies?
Peer to peer learning (http://www.itdl.org/Journal/Jan_05/article01.htm),
Peer to peer tourism (http://www.couchsurfing.com/)
Peer production of tourism realities (http://dret.net/netdret/docs/wilde-scc2008-tourism.pdf)
peer to peer banking (www.prosper.com, www.zopa.co.uk),
peer to peer properties, (http://www.peertopatent.org/)
peer production (http://creativecommons.org/licenses/by-nc-sa/2.0/fr/deed.en_GB)
P2P is also becoming part of alternative economic models, part of the “adventure economy” some would say, definitely linked to the social cooperation movement, a tangible form of the immaterial economy.
Service industry even see the P2P as a new model for service delivering adopting a more networked approach of service providing. A distributed network where users are coproducing the service for each other for example, wikipedia as one of the most well known …
www.chacha.com :Second text message search and “ask question” service in U.S market, chacha is a networked intelligence platform of its users who ask and answers themlseves their knowledge as a community.
www.patientslikeme.com: created by 3 engineers of MIT, the website connects it users, suffering from chronic deseases, learning from each others, sharing feelings and tips, with the dedicated medical research resources and actors.
“Triact-” is a cluster platform that ease the synergy between all actors of the recycling issue, starting from the moment you buy to the moment you recycle, financially interesting citizen to their recycling. New solutions co produced raise from the synergy created between towns, citizens, companies. Le Mans was the city taken as an example of this new platform, during the recycling contest the city set end 2008. www.triact-lemans.ning.com
A project in collaboration with Simon Vanquaethem
A collaborative and multi entry platform connecting researchers, designers, companies, general public around design? A project from Thibault Deveraux and his team which I am part of, followed by the researcher Brigitte Borja de Mozota.
We are looking for beta users, and content producers coming from all the fields mentioned before. contact: tallec@ensad.fr
Report from the conference (in french) :
http://www.apci.asso.fr/IMG/conferences/ConferenceAPCI2009-ChristopheTallec.pdf
how to create a user centred service about recycling involving many actors of the recycling field (from food producer to cities)…
I was Covering the event organized by the Service Design Network for the “27è région”,”la chronique du design” (apci), and l’Ensad (Ecole Nationale Supérieure des Arts Décoratifs). With IDEO, Livework, Engine, continuum… “The role of design within service innovation, within service organisations”.
Links for articles and interviews:
27e region : http://www.la27eregion.fr/-Blog-http://www.youtube.com/user/27eregion
Chronique du design /Apci : coming soon
more at: http://www.celution.de/xtc/shop_content.php?coID=10#share
Using design in public services, new economic models, open innovations and co creation strategies…
For the Institute For The Future “Power struggle” Scenario, we are soon launching
http://mybillyourbillourbill.ning.com, a community of energy watchers. Discover the enriched experience you could get beeing part of it
To get more news about the launch, coming soon, write us at mybill.yourbill.ourbill@gmail.com
A collaborative user platform that encourages people to explore the use of energy in public space. Founded by H. Saunderson, C. Tallec
C’est l’organisation des citoyens volontaires en « communauté de l’énergie responsable », qui se chargent eux-mêmes par diverses approches d’évaluer des lieux où la consommation d’énergie est à améliorer (notre exemple était un supermarché). Une fois que le rapport obtient un nombre suffisant de citoyens du même avis, le service qui héberge en ligne la communauté rentre en contact avec le lieu et propose des entreprises partenaires spécialisées dans le management de l’énergie (ceux –ci financent d’ailleurs l’initiative de la plateforme et du service). Le lieu est noté sur une carte de la ville en temps réel et labellisé si les changements dans les habitudes et infrastructures du lieu ont été effectués. Les économies réalisées sur la baisse de consommation de l’énergie se partagent entre le lieu et ses clients qui bénéficient ensuite de prix moins élevés, un juste retour au consommateur.
A design service scenario for the RED workshop at l’Ensci/ les ateliers 2007 (an answer to the brief of Stéphane Villard EDF R&D: “a service that produce or reduce energy consumtion in public space by the citizen”. Thanks to Liz Davis)
Exposition de Mémothèque du 18 au 30 Novembre 2008 à la Cité du design - Saint Etienne Fabrique 5000 (vernissage 27 Novembre 19h00).
“Mémothèque” est un système de communication (imprimante, appareil photo, carte-postale mémo et agenda) qui facilite au quotidien le management des souvenirs pour la personne atteinte d’alzheimer (en situation de couple). L’imprimante sert à imprimer les mémos visuels mais “connecte” aussi facilement les personnes âgées à leurs familles et proches via internet, transformant les mails en cartes postales grâce à une adresse mail dédiée.
Réponse à l’appel à projet Alzheimer de la fondation Alzheimer France et la Cité du design Saint Etienne, Christophe tallec Ensad et Audrey Richard Laurent Ensci/Les ateliers. Mention spéciale, déposé à l’I.N.P.I.
“Mémothèque” is a communication tool (printer, camera, memo postcard and agenda) that ease the daily experience of Patients suffering from Alzheimer’s. Contest launched by ”Fondation France Alzheimer” and “Cité du design Saint Etienne”, Special mention, exhibited during the Biennale 08 in Saint Etienne. Rights protected by INPI (the french National Institute of Industrial Property). A project with Audrey Richard Laurent. Currently looking for industrial partners: contact tallec@ensad.fr
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