At Uinfoshare, we work on the paradox that there is a faster potential change on the user side of a service if he is aware of a better way to use it, than it is possible to change heavy infrastructures, transport systems and urban organizations in our cities. Could soft infrastructures emerge from participative service ? Upcoming talk at European conference on service design, “Connecting the dots”
link: http://www.service-design-network.org/content/programme
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