Service design / Christophe Tallec

Utilisacteur, la communauté de l’infomédiation par les...

Mon, 20 Jul 2009 13:25:00 +0100

Utilisacteur, la communauté de l’infomédiation par les usagers dans les transports

Lors vos déplacements, dans les transports en communs ou par vos propres moyens, vous rencontrez une quantité d’information qui vous permet de prévoir, construire et naviguer dans vos parcours à travers différentes infrastructures de transports. Cette information est souvent liée aux info-structures propres de chaque réseau de transport. Mais la communauté d’usagers de ces réseaux peut apporter une information de terrain dynamique et en contexte, “quelle est la meilleure sortie depuis la station chatelet pour …rejoindre le terrain de petanque de paris plage/ un bistro en terrasse/ quand on voyage avec une poussette…?”.

Devenez acteurs de cette information :
Un premier bêta service “Uinfotransports” est en test sur la ville de Paris à partir de septembre (+ d’infos )

Co founding Utilisacteur, SME exploring the infomediation by users in order to generate participative services and organize user lobbies within their services

Video

Mon, 20 Jul 2009 13:24:00 +0100

L'internet du futur

Wed, 15 Jul 2009 14:07:00 +0100

L'internet du futur:

La réponse à la consultation publique sur l’avenir de l’internet lancée par le Secrétariat d’Etat chargé de la prospective, contribution collective de la Fondation Internet Nouvelle Génération (Fing), Sillicon Sentier, l’Internet Society France (ISOC fr) et d’un ensemble de participants liés au sujet, est disponible sur le site de la Fing.

Collaborative answer of FING (Fondation Internet Nouvelle Génération), ISOC France and specialists for the national call “l internet du futur”

Co-dirigé par Anna Bernagozzi et Brigitte Borja de Mozota, ce...

Sun, 21 Jun 2009 13:14:00 +0100

Co-dirigé par Anna Bernagozzi et Brigitte Borja de Mozota, ce mémoire propose d’étudier les transformations socio-économiques facteurs d’émergence du design de service, avant de proposer une lecture du design dans ce domaine particulier comme vecteur du changement

Co directed by Anna Bernagozzi and Brigitte Borja de Mozota, this thesis explores the socio economic transformations, factors of service design emergence, the design as a vector of change

Le wikipédia du design devient design-platform

Thu, 11 Jun 2009 10:45:00 +0100

Le wikipédia du design devient design-platform:

Le projet collaboratif du wikipédia du design propose une première version de la plateforme francophone d’échange et de capitalisation de savoir sur le sujet, présentée lors des designers day 2009. Les portails grand public, entreprises, collectivités, acteurs sociaux, designers, chercheurs et organismes réunissent et confrontent par une approche sémantique dédiées les visions de chacun…

The french initiative “wikipedia du design” is becoming design platform, french partners of the first version

Service Design Network, la deuxième conférence européenne sur le design de service par le SDN

Sat, 30 May 2009 00:00:00 +0100

Service Design Network, la deuxième conférence européenne sur le design de service par le SDN:

la deuxième conférence européenne sur le design de service organisée par le SDN se tient cette année à Madère / Portugal le 26 et 27 Octobre 2009, découvrez les vidéos des interventions de la première édition en Octobre 2008. L’année dernière, j’ai couvert l’évènement pour la chronique du design de l’Apci et la 27è région (plus d’info sur demande, couverture de l’édition 2009, …).

La chronique du design was covering The second edition of the European conference on service design in Madeira, organized by The SDN (Service Design Network), links are coming soon

Posts suivants en anglais

Fri, 17 Apr 2009 00:00:00 +0100

Le reste des posts s’accompagnera progressivement d’une version française, les sujets derniers ayant été postés dans le cadre d’un séjour à l’étranger

Ambient intelligence strategy in service

Fri, 03 Apr 2009 07:44:00 +0100

The following article is a contribution to signtific.org the research program of the Institute For the Future Palo Alto, selected “Signals of interests” in the 2009 Year one report project

Ambient intelligence is first related to responsive environments such as domotic discipline, but means a lot in a service strategy. Service consumers are more and more often multi-service consumers. So what could a service using an ambient intelligence strategy be? for which service providers could it mean a lot being in real time awareness of one’s environment and of the other multi-channeled services consumed?

different scales :

As a user,

Let’s set an example with an object vector of service, the iphone. How many services could be used in the same time via your iphone? As a vector of service, the iphone allows you in the same time to know what’s around you as a geolocation device, to recognize a sound playing nearby you,… both an “hyper-local” and “glocal” so called service experience

as a network of users,

new mesh to mesh networks and peer to peer trends developped this last decade, where you could interact with each others, exchanging datas and becoming service providers for each others (see peer to peer article).

as a company,

Looking at another scale, what kind of ambient intelligence strategy could for example a transport brand offers to it’s consumers? Should it be a contextual or predictive traffic information through these new kind of converging channel platform devices? Should this be an opportunity to actively interact with the company itself, creating temporary bridges between the user of the transport service and the company (for example a disabled people asking for some help in some non-“designed for all” environments, …). How do a company manage it’s territory created during the service relation it has with it’s consumers? Is this territory extended through time, after the service co-production time?

Between companies :

The end of silo industries and coopetion economy offers a new playground for companies that cooperates in a competition dynamic, where shared ambient intelligence strategies could extend the territories of each others. What is nike+, if not an ambient intelligent shared strategy, connecting the territories of Nike and apple, two brands in a multi-service consumed experience providing one enriched experience from the consumer point of view ?

as a city, as a country :

“numeric cities” experiences are coming in the next twenty years and encompass many dimensions from the tourist or citizen experience they provide, to the democratic enhanced experience they offer. See for example the fing “ville 2.0” project http://www.villes2.fr/ or the “citizen science” project between carneggie Mellon University and Berkley http://www.living-environments.net/projects/citizenscience

In terms of information flow in our cities, we are already in real time cities, see for example the http://senseable.mit.edu/ project “SENSEable city”.

Is there a country 2.0 in relation to new globalized citizen behaviours?

toward post-glocal experiences would say Bruce Sterling…

Ambient intelligent strategies in services differs if services are geo-provided or not, and in relation to space and time with the fact that services are delivered to a community of consumers that may interact or already interacts with each others.

Reading experience in the numeric age

Thu, 02 Apr 2009 07:15:00 +0100

Reading experience in the numeric age:

What experience of a story reading could we get from internet? Have a look at the ARG (alternative reality game) built by six to start for the editor pinguin. Experimental category winners from the 12th Annual SXSW International Interactive Web Awards

Based as a promotional tool for pinguin, this project is part of the new trends in storytelling fusing 2.0 web experience, immersive experience, intrusive contents…

Photo

Thu, 02 Apr 2009 07:15:00 +0100

New strategies for the service industry and for dedicated economic policies

Sun, 29 Mar 2009 06:54:00 +0100

Hypothesis toward a new entrepreneurship experience in service industry:

There are several opportunities running for the service industry which incarnates hope in this age of economic transitions.

If we see in terms of economic policies, with the recent example in France of Borloo’s plan ”services à la personne”, initiated by Michèle Debonneuil to boost this specific service sector, the call for entrepreneurship in this sector in England (demos), and new strategies for the service industry such as “franchises 2.0”, (open innovators), a new entrepreneurship experience could be designed.

Coopetition economy needs new business strategies, which design service need to think, as structural changes of it’s territory.

As a tool for transnationalization, improving franchise models for example could give a great strategic advantage, in a major issue in the service industries.

TheBrain, mind mapping tool

Fri, 27 Mar 2009 03:01:00 +0000

Service design need tools for mapping and visualizing eco-systems services , user experiences, brand experiences, blueprintings…

Have a look at the free/pro version software of http://www.thebrain.com/. This mind- mapping tool seems to introduce these new kinds of tools coming, providing a semantic experience in architecture information.

in situ social innovation in France

Fri, 27 Mar 2009 01:10:00 +0000

Innovation used to be linked to technology for the last half century, an R&D territory. But in companies, innovation finally reached every aspect of it’s organization, strategy, branding… and is now seen as a tool for change in new areas. One of its application is in the social domain, where this idea started almost 40 years ago.

Friends from the 27è région, ”lab of new public politics at the numeric age”, launched a program called “territories in residences” where creative labs of designers, researchers, ethnologues… are going to work in immersion.

Studying the future of school? Improving public services? A bottom-up, user centred and co-creation approach in situ that you can follow on http://territoiresenresidences.wordpress.com/ (in french).

Have a look at the wiki definition of social innovation

Social capital

Wed, 18 Mar 2009 00:14:00 +0000

Social capital:

What is social capital in a changing economy? From Corporate Social Responsability (CSR), to social capital impact in developing countries, in numeric communities, social capital gateway is the organism dedicated to the question

Beta services

Mon, 09 Mar 2009 00:07:00 +0000

Beta services:

As we are living in expansion times, a beta approach seems more and more appropriate. The “Beta” approach, first used in software development, is a time of iteration processes between users and the software company leading to the next versions of these softwares. Because service is often produced simultaneously with it’s consumption, service companies have a great opportunity to use iterations with their clients, becoming “real-time needs and uses” produced Services and service based products

What is your latest beta service experience? Should it be through the iphone - an object - platform, vector of service, that evolves with your needs by downloading it’s new uses - or graspable objects or by the next generation of services coming to you, the way companies provided service to their customers, is now more than ever in the co-production time. Consumers also becoming service producers for each other (see Iqbal Quadir on Ted for a service business approach in developping countries for example).

Some would say that patching our new services to improve them, means we never get a finalized service… It s all about managing real time consumer experience…

Companies started to create social communities platform to get closer from their consumers, and some have started to co-create with them.

What tools should we develop to follow (or “twitter” should we say) real-time user experience?

What new models should we use to create service production that meet real time needs and uses?

What is going to be real time consumtion? Are we going to see scenarios where airlines fill their planes in less than 30 minutes? Where geo-localized distribution turn itself into a ”globalized” offer (in the words of Bruce Sterling, the post glocal age)?

Examples coming soon…

peer to peer services

Thu, 26 Feb 2009 13:03:00 +0000

peer to peer services:

P2P, a protocole to exchange files between users on the net, has been switching for the last ten years into a full social interaction model. Who said technology doesn’t create social forms but some social interactions forms would not exist without some technologies?

Peer to peer learning (http://www.itdl.org/Journal/Jan_05/article01.htm),

Peer to peer tourism (http://www.couchsurfing.com/)

Peer production of tourism realities (http://dret.net/netdret/docs/wilde-scc2008-tourism.pdf)

peer to peer banking (www.prosper.com, www.zopa.co.uk),

peer to peer properties, (http://www.peertopatent.org/)

peer production (http://creativecommons.org/licenses/by-nc-sa/2.0/fr/deed.en_GB)

P2P is also becoming part of alternative economic models, part of the “adventure economy” some would say, definitely linked to the social cooperation movement, a tangible form of the immaterial economy.

Service industry even see the P2P as a new model for service delivering adopting a more networked approach of service providing. A distributed network where users are coproducing the service for each other for example, wikipedia as one of the most well known …

www.chacha.com :Second text message search and “ask question” service in U.S market, chacha is a networked intelligence platform of its users who ask and answers themlseves their knowledge as a community.

www.patientslikeme.com: created by 3 engineers of MIT, the website connects it users, suffering from chronic deseases, learning from each others, sharing feelings and tips, with the dedicated medical research resources and actors.

"Triact-" a prospective scenario of a recycling service coproduced by the town and its inhabitants

Thu, 26 Feb 2009 12:09:00 +0000

"Triact-" a prospective scenario of a recycling service coproduced by the town and its inhabitants:

“Triact-” is a cluster platform that ease the synergy between all actors of the recycling issue, starting from the moment you buy to the moment you recycle, financially interesting citizen to their recycling. New solutions co produced raise from the synergy created between towns, citizens, companies. Le Mans was the city taken as an example of this new platform, during the recycling contest the city set end 2008. www.triact-lemans.ning.com

A project in collaboration with Simon Vanquaethem

Photo

Thu, 26 Feb 2009 12:05:00 +0000

A collaborative design platform?

Tue, 13 Jan 2009 18:17:00 +0000

A collaborative design platform?:

A collaborative and multi entry platform connecting researchers, designers, companies, general public around design? A project from Thibault Deveraux and his team which I am part of, followed by the researcher Brigitte Borja de Mozota.

We are looking for beta users, and content producers coming from all the fields mentioned before. contact: tallec@ensad.fr

link : http://fr.design-platform.org

6th conference of the APCI design innovation

Tue, 13 Jan 2009 18:16:00 +0000

6th conference of the APCI design innovation :

Report from the conference (in french) :

http://www.apci.asso.fr/IMG/conferences/ConferenceAPCI2009-ChristopheTallec.pdf